Guidelines for Law Enforcement

Clearpoint Business Group, LLC and its affiliates ("Clearpoint Business Group") provide consulting services and technology products to business clients, fostering growth and innovation. In delivering these services, we may collect and store certain customer information.We are committed to protecting customer privacy while complying with all applicable laws and regulations. As such, we thoroughly review law enforcement requests and only disclose customer information when we reasonably believe we are legally required to do so.

Customer Information Collected & Retained
Clearpoint Business Group may retain customer data as part of its normal business operations. This may include:

Names, email addresses, and phone numbers
Usernames and billing contact information
Confidential business data
IP addresses and transactional records (where applicable)

Law enforcement officials must provide appropriate legal process (e.g., subpoena, court order, or warrant) to obtain this information. Non-public data will not be disclosed without a valid warrant issued by a federal or state court demonstrating probable cause.

Guidelines for Law Enforcement Requests
These guidelines serve as an informational resource and do not create any obligations. Clearpoint Business Group reserves the right to seek reimbursement for costs associated with responding to such requests.

User Notification
Unless legally prohibited, we notify users of law enforcement requests for their data 7-10 days before disclosure, allowing them an opportunity to object. In emergencies, we may shorten this notice period. Officials seeking to prevent notification must obtain a court order, such as one under 18 U.S.C. § 2705(b).

Preservation Requests
‍Clearpoint Business Group will preserve customer data for 90 days upon receiving a valid request. Extensions for an additional 90 days may be granted upon request. If no formal legal process is received within this period, the preserved data may be deleted. Preservation requests must:

Be on official law enforcement letterhead, signed by an authorized officer
Include relevant customer account details
Provide a valid return email address
Confirm that legal process is being pursued

International Law Enforcement Requests
‍Clearpoint Business Group responds to foreign law enforcement requests only when issued via a U.S. court through a Mutual Legal Assistance Treaty (MLAT) request or letter rogatory. Emergency requests from foreign agencies are evaluated on a case-by-case basis in accordance with U.S. and applicable international laws.

Emergency Requests
Emergency requests are assessed individually. If law enforcement provides evidence of an imminent threat to life or serious physical harm, we may disclose necessary information to prevent that harm, in compliance with applicable laws.
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Submitting a Request for Information
‍To facilitate a timely response, law enforcement agencies should provide:

Customer’s name, email, phone number, physical address, and service dates
If applicable, relevant computing applications or systems
Contact details of the requesting officer, including: Agency name, Officer’s badge/ID number, Direct phone number, Physical mailing address (P.O. boxes not accepted), and Employer-issued email address
A clear response deadline

Requests may be sent to:

‍📧 Email: legal@clearpointbusiness.com
‍📨 Mail: Clearpoint Business Group, LLC
Attn.: Legal Department
429 Fourth Avenue, Suite 300
Pittsburgh, PA 15219
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‍Testimony Requests: Must be personally served to our registered agent for service of process. We do not accept testimony requests via email or mail.
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Revised: 03 March 2025